Refund & Dispute Policy

All digital products purchased through GallanDigital are delivered electronically and are non-refundable once delivered. Because digital files cannot be returned, we do not offer automatic refunds, exchanges, or cancellations after delivery.

Dispute Process

Step 1 — Contact the Contributor

Before filing a formal dispute, you must first contact the contributor directly through your Messages page on GallanDigital. Describe the issue and give the contributor a reasonable opportunity to resolve it. Contributors have 5 business days to respond to your message.

If the contributor resolves the issue to your satisfaction, no further action is needed. If the contributor does not respond within 5 business days, or if the response does not resolve the issue, you may proceed to Step 2.

Step 2 — File a Formal Dispute

If Step 1 does not resolve the issue, you may file a formal dispute within 14 calendar days of delivery by emailing contact@gallandigital.com with the following:

• Your name and the email address used at purchase
• The product name and order confirmation or receipt number
• A specific description of how the product differs from its listing
• Confirmation that you contacted the contributor through GallanDigital Messages and the outcome of that exchange

Disputes submitted without evidence of a Step 1 attempt may be denied.

Eligible Dispute Grounds

Disputes may be considered when:

• The delivered product is materially different from the description, screenshots, or specifications in the listing
• The file is corrupt, incomplete, or cannot be opened in the formats specified in the listing
• A technical error caused duplicate charges for the same product
• The product was not delivered due to a platform or payment processing failure

Ineligible Dispute Grounds

Disputes will not be considered when:

• The buyer changed their mind after purchase
• The buyer did not read the full product description, scope, or format details before purchasing
• The buyer found a similar product at a lower price elsewhere
• The buyer lacks the software, expertise, or organizational context to use the product as intended
• The product functions as described but does not meet the buyer's unstated expectations

Resolution

GallanDigital reviews all disputes at its sole discretion. If a dispute is approved, resolution may include one or more of the following:

• A corrected or replacement file from the contributor
• A credit toward a future GallanDigital purchase
• A full refund to the original payment method

GallanDigital aims to resolve disputes within 10 business days of receiving a complete dispute submission. Resolution method is determined by GallanDigital based on the nature of the issue.

Stripe Processing

All payments are processed through Stripe. Refunds, when issued, are returned to the original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your financial institution.

Chargebacks

Buyers who initiate a chargeback through their bank or credit card provider instead of using this dispute process may be permanently restricted from future purchases on GallanDigital. We encourage all buyers to contact us directly before initiating a chargeback so we can resolve the issue promptly.

Contact

For all dispute inquiries:

Email: contact@gallandigital.com

Subject line: Dispute — [Product Name] — [Your Name]